In this pivotal role, the CRM Administrator will collaborate with internal teams and vendors to strategically manage the JKMS & CapRelo’s global Microsoft Dynamics CRM (D365) customer relationship management system. Reporting to the Senior Director of Software Engineering, this position will be a key part of the organization’s technology mission and will lead the charge to coordinate with numerous groups across the enterprise, including Sales, Marketing, IT, PMO, and Executive Leadership. As the resident expert for D365, the CRM Administrator will be responsible for the continuous improvement of the CRM system, data governance, and related business processes. This role will support JKMS corporate growth strategy by ensuring timely and accurate data is available to inform ongoing business decisions, maximize sales opportunities, and digitize and automate sales and marketing campaigns.

• Serves as the lead administrator and the subject matter expert for the JKMS MS Dynamics D365 CRM system

• Supports the strategic management of the JKMS & CapRelo CRMs to create and maintain CRM SOPs. Additionally, must help implement efforts to create efficient, robust processes and scalable solutions.

• Works cross functionally with Marketing, Sales, IT, PMO, development to review and translate business needs into functional, repeatable process as they relate to Microsoft Dynamics 365 Customer Experience and Microsoft Dynamics 365 Customer Journeys Marketing.

• Establishes and implements data governance and quality SOPs for all data collection activities; develops and enforces data governance policies and procedures; ensures data governance policies are in line with strategic and operations goals.

• Develops and executes data hygiene policies and procedures; oversees data hygiene audits.

• Maintains CRM customizations including workflows, automation, forms, pages, etc. based on division and department needs.

• Advises key stakeholders and CRM users on new functionality, automation and best practices for D365. This will include designing, configuring and implementing features and system updates -- including fields, forms, reports, workflows, dashboards, processes-- all to support business growth.

• Administers user accounts, permissions and roles

• Prepares training presentations and documentation for new hires as well as ongoing training materials to ensure user adoption

• Provides first-line support and troubleshooting for Dynamics 365 Customer Experience and Dynamics 365 Customer Journey related tools; actively troubleshoot advanced issues with IT and external support partners.

• Manage and review Microsoft Dynamics 365 bi-annual Wave Updates to understand new system functionalities and potential process impacts

• Manages and communicate project deliverables and statuses

• Understand security needs of the Enterprise and work with IT and external vendors to ensure roles, permissions and overall systems are compliant with industry and regulatory bodies.

• Manages outside vendors as needed.

• May perform other duties as assigned

• 3 - 5 years of experience in Microsoft Dynamics 365.

• College degree preferred.

• Strong technical understanding of Dynamics 365 Customer Experience and Dynamics 365 Customer Journeys Marketing, including understanding of key CRM functional areas.

• PL-200, MB-210 and MB-220 certifications preferred but not required.

• Experience working within a marketing organization, and the understanding of marketing stack integration, and sales & marketing automation.

• Experience managing projects across multiple groups, departments and divisions, with global background preferred.

• Excellent emotional intelligence; can communicate and collaborate with multiple stakeholders with different agendas.

• Ability to develop and communicate clear understanding of business requirements and technical information with users, development, IT, and vendors.

• Can approach requirements from both critical and creative standpoints, using analytical and problem-solving skills to drive results.

• Detail oriented while having the ability to see the big picture.

As the largest office moving company in the greater DC area, JK Moving Services delivers superior relocation, storage, records management, and technology services to commercial and industrial clients, including museums, universities, data centers, laboratories, and medical facilities. For the third consecutive year, the Washington Business Journal has ranked JK Moving Services as the #1 commercial mover. JK is actively seeking dedicated professionals ready to make a positive impact in the office moving industry.

JK places high standards on the care of its employees. From charitable giving and competitive compensation to engaging corporate events, JK invests in each employee’s professional and personal growth. This level of commitment sets JK apart from other companies – so why not join JK Moving Services today?

Full-time Position
Dependent Contract (Legal Colombian Contract) with compensation in COP.
Work conducted 100% in English.